FAQs - Frequently Asked Questions

What are the shipping times for your products?

We take 2-4 days to process your order and then 1 to 2 and a half weeks at most to deliver it to you.

Unfortunately, you have to take into account the various delays and issues related to the COVID 19 pandemic

Do you ship all over the world?

For the moment, we deliver mainly to Europe.

Where do we ship your product from?

Our offices are located in Marseille , in France . Our international warehouses are located in China, Europe and the USA.

Do you provide product tracking / tracking information?

Yes, you are notified by email of the process of your order, according to some warehouses you may not receive any. You can also ask us by email to: bonjour@astra360pro.com

No worries, we ourselves follow the delivery of your order very seriously, until the actual delivery to you.

Some items are missing from my order, what is happening?

Our products can be shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: bonjour@astra360pro.com and we will send you a similar replacement item as soon as possible.

We can also process a refund.

Where are you located?

We are located in Marseille in France.

I still have not received my order. What is taking so long?

We apologize for the delay.

Very often international shipping may take longer than expected due to customs clearance, but also due to logistics issues related to COVID 19.

If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at address next: bonjour@astra360pro.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product (s) concerned does not. are not on sale. For more information, please read more about our refund policy refund policy link.